Frequently Ask Questions
Q: What are the available internet payment providers?
A: For payment during checkout, you may select PayPal Express, Credit Card or Bank Deposit. You may use Credit Card payment method direct. However, it is highly recommended to have PayPal Express Account. (Note: PayPal is safer and widely use in paying online).
Q: How do I check the status of my order?
A: After placing your order, please allow us up to 3 business days to process your order. Our international warehouse will pack your item(s) and ship out as soon as possible. Tracking number of your order will be issued 5 to 10 days once available. You visit our website home page anytime and track your order status in the Track Order page for real-time update of your shipment.
Q: How long does it takes to ship my item(s)?
A: For orders in the United States, it will normally take 14 to 30 business days. Orders from other countries, please allow us up to 55 days.
Q: Do you ship Internationally?
A: Yes. We ship our products worldwide. Our fulfillment warehouses located in various countries will handle the orders to ensure our customers will enjoy shopping online experience with us.
Q: Is your website secure with my personal information?
A: Yes. We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information. We do not share your email address provided during purchasing of your product. We use your email address exclusively for updating your order status and future updates.
Q: How do I shop online in your website?
A: Simply search the product you would like and click the 'Add to Cart' button. Fill in your shipping and billing information and we will have your order processed and shipped as soon as possible.
Q: Does SM eShop Corner provides quality guarantee for all the products being sold?
A: Yes. If you find damages or factory defects in the product, kindly contact us immediately or not later than seven (7) calendar days.
Q: Do you offer a refund when the product is defective, size not correct and delivered item is not the same as the photo?
A: Yes. We offer a full refund on your order. Please refer to our Refund Policy Page for details.
For any further query, please contact us at firstname.lastname@example.org. We will get back to you as soon as possible.